StarMedEx's Privacy Policy

October 15th, 2023

At StarMedEx, ensuring the confidentiality of our clients is our topmost priority. This privacy policy document delineates the information handling practices of StarMedEx. Limited, including data collection, monitoring, and utilization. We refrain from gathering any personal information about you unless you willingly provide it to us. Our data collection is limited to personally identifiable information, which is solely employed to fulfill your specific requests. We do not engage in the sale or rental of our customer's personally identifiable information to third parties.

In the event of your contacting us, we maintain a record of your communication solely for the purpose of responding to your inquiries. This privacy statement exclusively pertains to our interactions with clients who either complete forms on our website or submit their information through legitimate channels.

It is important to note that this policy does not extend to information collected offline or through third-party websites.

Please take a moment to read it carefully before using our website and services, you consent to the terms and conditions described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

HIPAA Compliance

At StarMedEx, we are committed to managing personally identifiable information, particularly Personal Health Information (PHI), in full compliance with the Standard Operating Procedures (SOPs) delineated in the HIPAA Act.

Here is how we will handle your personally identifiable information:

  • Your personally identifiable information will be shared in strict accordance with HIPAA guidelines, and it will be disclosed for treatment and payment-related purposes.
  • Depending on specific requirements, it may also be disclosed in cases of auditing or during emergencies.
  • We will fully adhere to federal and state laws governing the storage and protection of medical information.

How Do We Collect Your Information

Personal Information

We will clearly specify the personally identifiable information we need from you and the prerequisites for providing it at the time of your information request. If you decide to interact with us in person, we may additionally collect the following personally identifiable information.

  • Full Name
  • Date of Birth
  • Contact Details (Email Address, Phone Number, and Physical Address)
  • State
  • City
  • Government-Issued Identification Information
  • Social Security Number
  • Practice Name
  • Practice Size
  • Message/Attachment
  • Or any other personally identifiable information you choose to provide

These details are required when you wish to contact us or use our services/offers.

We Do Not Collect Any Information Related To:

  • Genetic Information
  • Religious Beliefs
  • Philosophical Beliefs
  • Ethnic Background
  • Racial Background
  • Biometric Data
  • Or any other irrelevant details

Medical Billing Information

  • Medical Billing Documents
  • Medical Billing Records
  • Insurance Data
  • Treatment Codes
  • Financial Information necessary for Billing and Reimbursement
  • Or any other pertinent Healthcare Provider Information.

Website Usage Information

When you visit our website, we may automatically collect certain information, such as:

    • Device Information
    • Type of Browser
    • Operating System in Use
    • Your IP Address
    • Pages You Visited
    • Time of Your Visit
    • Date of Your Visit
    • Referral Sources
    • Clickstream Data
    • Or any other technical data related to your browsing patterns

How Do We Use Your Information

At StarMedEx, we are committed to using the provided personally identifiable information solely to enhance the functionality and overall user experience of our website for our clients. Our efforts include increasing website functionality, improving user traffic, and refining areas of the site that receive the most visits. We analyze how users find our website to enhance our advertising strategy and use the information in various ways, including but not limited to:

We use your information for the purpose of delivering our medical billing services, which include:

  • Processing Medical Claims
  • Sending promotional emails
  • Sending personalized emails
  • Verifying Insurance Information
  • Facilitating Payment Transactions
  • Maintaining the functionality of client experiences
  • Preventing fraudulent activities
  • Introducing new features, offers, or services
  • Facilitating direct communication for effective and improved customer service, addressing inquiries, resolving concerns, updates, or website-related information

Data Sharing

Third-Party Service Providers

To facilitate our services, we may share your data/information with trusted third-party service providers, such as payment processors and IT support, solely for service-related purposes. These third parties are subject to stringent confidentiality agreements.

Legal Compliance

We may disclose your data/information when required by applicable laws and regulations or in response to valid legal requests, such as court orders, tax reporting fraud prevention or to protect our rights, privacy, safety, or property.

 

Cookies and Tracking Technologies

Cookies

Our website may utilize cookies and similar tracking technologies to enhance user experience and collect anonymous data about website usage.

Opt-Out

You can manage your cookie preferences through your browser settings at any time.

Tracking Technologies

StarMedEx utilizes log files to track system activity and identify performance issues. These log files help us identify and address system problems. The data gathered in log files includes:

  • Device Information
  • Internet Service Provider
  • Internal Protocol (IP) Address
  • Type of Browser
  • Date
  • Time
  • Visited Pages
  • Number of Clicks
  • Referral Sources

Data Security

Data Protection

We have implemented comprehensive security measures to safeguard your data. These measures include:

  • Advanced Encryption Techniques to Secure Data Transmission
  • Robust Access Controls to Restrict Unauthorized Access
  • Regular Security Assessments and Audits to Identify Vulnerabilities

 

Employee Training

Our employees undergo rigorous training in data security and privacy protocols. They are also required to sign strict confidentiality agreements.

Access Control

Access to your personal and medical information is restricted to authorized personnel only, who are bound by strict confidentiality agreements.

 

Ensuring the Security of StarMedEx' Server

StarMedEx’ website is securely hosted in a carefully monitored and efficiently optimized cloud data center. This data center is subject to continuous round-the-clock surveillance and fortified with cutting-edge security protocols. Our security framework comprises numerous protective layers, incorporating firewalls and systems for detecting intrusions. To safeguard our client’s personally identifiable information on our website, we implement software encryption technology called Secure Socket Layer (SSL). This encryption extends its protective umbrella to shield the stored data within our database, effectively thwarting unauthorized access and any attempts at manipulation.

Data Retention

We retain your data only for as long as necessary to fulfill the following purposes:

  • Providing our Services
  • Complying with Legal Obligations
  • Resolving Disputes
  • Enforcing Agreements

 

Your Rights

Access and Correction

You have the right to access and correct your personal information. To do so, please contact us.

 

Marketing Communications

Opt-out mechanisms for marketing communications are available to you at any time.

 

Data Removal

You may request the deletion of your personal data from our records. We will comply with applicable legal obligations regarding data retention.

Updates and Revisions to this Privacy Policy

We may periodically revise our Privacy Policy. Any modifications will be communicated to you by posting the updated Privacy Policy on this page. Additionally, we will notify you via email and/or provide a prominent notice on our Service before the changes take effect. The "Last updated" date at the top of this Privacy Policy will be revised accordingly. We recommend that you regularly review this Privacy Policy for any updates. Changes to this Privacy Policy will be in effect when they are posted on this page.

If you have any questions regarding this Privacy Policy. Contact Us